Oman only
We currently deliver only within the Sultanate of Oman through Asyad Express. International delivery is not available. Coverage and the available delivery option are confirmed during checkout.
Dispatch from Muscat
All Asyad Express orders are currently prepared and dispatched from Muscat. Salalah remains available for café collection. We notify you when the order is dispatched; an order receipt alone does not confirm shipment or successful payment.
Delivery charges
Delivery is calculated in the bag using packed shipment weight and the configured Asyad Express rate. The final amount is shown before placing an order. Asyad Express delivery is free when the product subtotal exceeds 30.000 OMR; an order of exactly 30.000 OMR does not qualify. Delivery rates include 5% VAT. Cash on delivery adds 0.315 OMR including VAT below or at the threshold; both charges are waived above it. Parcels over 30 kg require an individually arranged split. If a rate is unavailable, delivery cannot be confirmed.
Dispatch and delivery timing
An order-received email does not mean the parcel has shipped. We send the Asyad Express tracking number after dispatch. No fixed delivery or preparation period has yet been confirmed; contact us for an estimate before ordering. Delivery-area conditions, order volume, weather, carrier delays, public holidays and incomplete addresses can affect timing. Tell us promptly if a parcel is delayed or damaged so we can assist.
Address, telephone and delivery attempts
Provide a complete delivery address and a reachable Oman telephone number. Asyad Express may contact you to arrange delivery. Incomplete details or an unavailable recipient can delay or prevent delivery. Contact us promptly to correct an address before dispatch. If another delivery attempt incurs an additional charge, we will explain the amount and obtain your agreement before arranging it.
Free café collection
Choose Salalah or Muscat City Centre Mall when ordering. Collection is free. Wait for the ready-for-collection email, then show your order number at the selected café. The email includes the branch contact and map.
Payment on delivery or in advance
For cash-on-delivery orders, pay the amount shown on your order when receiving the parcel. Thawani is our designated online payment provider; advance payment is available only when that option is enabled at checkout. An order confirmed as paid through Thawani must not be paid again on delivery or collection. Café collection also supports cash or payment by card at the branch terminal.
Receiving your parcel and getting help
Check the outer packaging on receipt. Report visible damage, missing items, an incorrect order or a delayed parcel as soon as possible to eshop@kavoholikoman.com, with your order number and photographs if available. See our Refund policy for remedies and returns. Prompt reporting helps us investigate and does not remove mandatory consumer rights.
Discounts and the free-delivery threshold
Free delivery requires a product subtotal exceeding 30.000 OMR after all product and loyalty discounts. Exactly 30.000 OMR does not qualify. The 3% loyalty discount does not reduce delivery or cash-on-delivery fees. Online orders for café collection remain eligible for loyalty and collection remains free. Purchases made directly at a café are outside the online loyalty programme.