Scope and operator
These draft terms concern the Kávoholik Oman online shop and orders delivered or collected in Oman. The operator is Global Flair LLC, CR 1498094, VAT OM1100391639, at the address in Contact information. By ordering you must provide accurate contact and delivery details and have authority to make the purchase.
Product descriptions and images
We aim to describe origins, roast levels, weights, processing methods and other product details accurately. Images may differ slightly because of packaging updates, screen settings and natural variations between coffee batches. This does not excuse a wrong, defective or materially misdescribed product; these issues are covered by our Refund policy.
Products, prices and orders
Prices are in Omani rials (OMR). The checkout shows products, delivery and the total before submission. Zero-priced preview products are not an offer of free goods. Availability may change; we will contact you about any issue instead of substituting a product without your agreement. An automated receipt confirms receipt of your order, not dispatch or payment. VAT registration: OM1100391639. Whether displayed prices include VAT must be confirmed before sales launch.
Availability and order confirmation
Adding an item to the bag does not reserve stock. Review products, quantities, delivery or collection, contact details and the total before submitting. If stock becomes unavailable or an obvious pricing error affects the order, we will contact you before proceeding. A replacement or changed price requires your agreement; you may cancel the affected item and receive an appropriate refund of any payment already collected.
Payment options
The available methods appear at checkout: cash on delivery for Asyad Express orders; cash or card at collection for café pickup; and advance card payment through Thawani when enabled. Only enabled methods can be used. A payment option shown as coming soon cannot take payment. Never send card details to our support email.
Thawani payment confirmation
Thawani is the designated online payment gateway. When online payment is enabled, follow the payment step at checkout and check the payment confirmation for your order. Creating an order is not proof that payment succeeded. Orders confirmed as paid will not require payment again on delivery or collection. If a payment appears on your account but the order is not confirmed as paid, contact support with the order number and payment reference before paying again. Never send your full card number, PIN or security code.
Delivery, issues and privacy
Our Shipping policy, Refund policy and Privacy policy explain these parts of the service. Contact eshop@kavoholikoman.com about mistakes, cancellations or complaints. Do not misuse the website, attempt unauthorised access or interfere with other users.
Cancellation and coffee returns
Contact us promptly to request cancellation before preparation, packing or dispatch. Once those steps have begun, cancellation may no longer be possible. Any applicable delivery or return costs will be explained according to the circumstances and our Refund policy. Freshness and hygiene restrictions mean coffee and food are not normally returnable for a change of mind; damaged, defective, unsafe, expired or incorrectly supplied goods remain subject to applicable remedies.
Website use and intellectual property
Use the website only for lawful purposes. Do not submit false identities, malicious code or attempt unauthorised access. The Kávoholik name, registered brand wording, original text, photographs and designs belong to their owners or licensors. Reproduction or commercial use requires permission unless permitted by law.
External services and availability
Maps, social platforms, Asyad Express and Thawani operate under their own applicable terms. Review their terms when using their services. Website access may be interrupted for maintenance, security work, hosting issues or events outside reasonable control. Such interruptions do not remove our responsibilities for accepted orders or any liability or consumer remedy that cannot lawfully be excluded.
Applicable law and updates
Omani law applies, without excluding mandatory consumer rights or remedies. Unresolved consumer complaints may be referred to Oman’s Consumer Protection Authority or the competent authorities. Updates will carry a revision date; they do not retrospectively remove rights relating to an existing order.
Online loyalty programme
After your first paid online order, register and verify an account using the same email, then sign in for 3% off eligible full-price variants on subsequent online orders. The first purchase receives no loyalty discount. A previous guest order can qualify after email verification. Cancelled or fully refunded purchases do not qualify. Any positive percentage discount excludes that variant, regardless of amount or label, including sale and clearance. Products marked Sale are also excluded. Eligible full-price items in a mixed basket still receive 3%. The benefit applies only to online orders, including online orders for café collection; direct café purchases do not qualify. Delivery and service fees are excluded. Discounts are calculated per unit and rounded to the nearest baisa. This is an immediate discount, not points or cash credit.